FAQ
Questions call center owners ask.
Straight answers about what the service does and how to start.
The basics
What does SYMBO DID Portal do?
It makes your outbound calls show a local phone number to the person you are calling, so your calls look familiar instead of unknown.
What is a DID?
A DID is simply a phone number. The portal supplies the numbers your calls appear from, and looks after them for you.
Does it carry my calls?
No. Your own dialer and phone provider still make the calls. We only take care of the number that is shown.
Which dialers does it work with?
Asterisk and Vicidial.
Getting started
How do I get started?
Get in touch. We set up your call center, then give you the simple details to connect your dialer and help you through it.
Will my agents need to change how they work?
No. They dial as normal.
How many numbers will I need?
It depends on how many calls you make and where you call. We will work that out with you during setup.
Running it
Can I run several teams?
Yes. Each call center has its own access and its own records.
Can I see and export my call data?
Yes. Your dashboard shows your calls and usage, and you can export your history.
Still have a question?
Get in touch and we will walk you through your setup.